Decorative containers are not included unless specified.

Upon approval we can arrange for samples.

Prices are subject to change without notice.

Availability is subject to change.

Customers without credit approval payment can be made via certified check, bank money order, wire transfer (cable remit), MasterCard, AMEX or Visa.

Credit may be established by completing our standard credit application. Orders will not be processed until payment terms have been established.

Cancellations on standard catalog items may have a charge assessed to cover work in progress or completed. All verbal cancellations must be confirmed in writing. Custom order cancellations will not be allowed once work is in progress.

Silk Plants Direct, the owner of the information collected on this site, will not sell or rent this information, nor will we share it in ways other than what is disclosed in this statement without your consent.

This site mechanically receives and records information on our servers from your browser, including your IP address, this site's cookie information, and the page you request. These help us identify you, keep track of your shopping cart, personalize the site when you use it and maintain the error-free performance of our servers. If your browser is set to reject cookies we will not be able to recognize your cart, your account, or provide any customized personalization.

This site contains links to websites that are not part of the Silk Plants Direct family, and Silk Plants Direct is not responsible for the privacy practices or the content of these sites.

We collect the contact information you provide to us, so that you can order products and services on our site including your name, address, email address, phone number and financial information. Information gathered is used for the following purposes: to track program participation; to customize the content you see; to carry out your requests for products and services; and to contact you for billing or other related matters regarding an order you placed.

Once you've ordered from our Silk Plants Direct site, we enter into a business relationship, which may require direct communication about your order. We respect this relationship, and will only contact you for promotions not related to your order(s) when you give us permission (opt in) to do so. Your permission can be revoked at any time if you choose to Opt Out. The demographic and profile data collected is used to tailor your experiences at our site, to offer content that we think you might be interested in, and to display the content according to your preferences. Customer information is a confidentially protected asset of Silk Plants Direct LLC. It may be transferred to another company as part of an acquisition of Silk Plants Direct but would remain protected as described here.

You can edit your Account Information at any time. New categories of marketing communications may be added from time to time. Users can opt out of receiving future marketing communications from us at any time or they can unsubscribe by following instructions in the messages they receive.

Users can "opt-out" of having their information used for purposes not directly related to our site at the point where we ask for the information, like unsubscribing from our mailing list at any time. We may ask for demographic information such as age, zip code or income level for surveys and/or contests. This is strictly at your discretion, can be withdrawn at any time, and would be used to determine appropriate promotions, products and services. If we intend to share contact information with our partners, we would only do so with your approval.

When so required by law or when making a good faith effort to comply with legal processes or edicts, we may be required to disclose personal information.

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our website. Those changes will go into effect on the date posted in the notice and will apply to all users of our website.

At this time, most of our items are only sold in case pack quantities. This is to provide you, with the lowest possible price. Please also keep in mind that you also cannot mix and match colors for a case pack.

Many of our silk floral designs are arranged using our special "clear acrylic water" which creates the illusion of fresh cut stems in water.

We accept payments through PayPal plus all major credit cards: VISA, MasterCard, Discover & American Express. We do not accept payment by check, money order or C.O.D.

Our flowers, plants and trees require very little maintenance. We recommend that floral arrangements and artificial plants should be dusted much the same as you dust your home or office. Most artificial plants can be wiped with a moist cloth if necessary.

Although the plants can be used as outdoor decoration, it is not advised to hang or leave the flowers, plants and/or trees in direct sunlight. Most of our products are made out of materials that will eventually fade. They do last longer if put under the shade. However, we do stock plants and trees designed for exterior use. Although they do cost more, their colors won’t fade as fast.

At this time we only ship within the United States.

Please read our Return Policy under our Shipping & Terms Page.

We offer volume and wholesale discounts exclusively to the commercial trade including designers, architects, businesses and government.